At Tech Fab, while we draw on many strengths — 60 years experience in metalworking and custom fabrication, the most skilled craftspeople in our market, and the latest technology our industry has to offer among them —the most important thing we offer is our strong commitment to customer service.
We believe in building personal relationships with our customers. We believe every one of our customer contacts — whether they're part of a small independent shop or a Fortune 500 company — should be able to speak to real people without wading through phone answering systems. We believe in delivering jobs when we say we will and at the prices we've quoted. And we believe in putting our expertise and our creative problem-solving abilities to work on behalf of our customers, finding ways to save customers money whenever possible.
Our commitment to customer service doesn't end when we get a job. We're available to answer questions and address concerns whenever they arise. We work with customers to anticipate and head-off production complications, using our knowledge of each customer's industry to formulate solutions that address each customer's unique needs. We strive to meet rush orders, typically finding ways to meet the most pressing production demands.
Customer service is at the heart of our philosophy regarding cross training. Everyone on the Tech Fab team is capable of handling multiple responsibilities. This helps us to ensure customers that jobs will be done on time.
We also provide value-added services that make it simpler and more cost-effective to do business with Tech Fab.
Tech Fab's value-added services begin with just-in-time manufacturing options, dock-to-dock shipments and blanket purchase order delivery.
Our Engineering Service Department has prototyping and CAD/CAM design capabilities. Engineering can also help customers make or modify designs. Our programmers can handle electronic file transfers, on disk or on-line, of blueprints and other design specifications.
We use job tracking and computerized shop management to keep work moving smoothly and manage time and materials in an extremely cost-effective manner. Job tracking allows us review progress on any job at any time. And our computer management system allows fluid handling of order processing, inventory management and accounting services.
Tech Fab is an independent, family-owned business that has been in operation since 1946. We believe our company has continued to grow and thrive for six decades in part because we have worked to stay ahead of changes in our industry, but in larger part because we have never wavered in our belief that we owe our customers high quality products and an unsurpassed commitment to outstanding customer service.
We also have succeeded because we understand the value of forging long-term relationships with both customers and staff. Tech Fab is able to attract and retain the most talented and most experienced metalworkers in our market — the average Tech Fab staff member has 25 years experience in the industry — because we treat people fairly and respectfully. That philosophy also underlies the relationships we form with our customers. We believe that by forging lasting relationships with customers, we become better able not only to provide high quality products at lower prices but to anticipate needs and head off production problems and realize savings that we can pass on to our valued customers. We also believe that by treating customers fairly and respectfully, we enable ourselves to do our best work.
Tech Fab's staff includes many of the most skilled and experienced professionals in our market. And we put our combined expertise to use providing the highest level of service to our customers. We are committed to cross training staff to perform multiple tasks, so that there are no weak links in our service chain. Most important, everyone who works at Tech Fab is versed in our customer-first philosophy. No matter what you need, there is always someone on hand who can help you.
W. Ken Cordes
Richard, who has worked in sheet metal fabrication since 1980, has experience in all areas of our industry. His responsibilities at Tech Fab include programming our lasers, turret press and CNC press brakes. He also handles customer service and technical support.